Lead and develop a Payment Operations team responsible for supporting Mercury Bank's payment rails, ensuring clear priorities and strong operating standards.
Build and scale operational desks across various payment rails including international wires, domestic wires, RTP, ACH, and checks.
Improve operational efficiency through process design, tooling, automation, and AI to reduce manual effort while preserving judgment and control.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. It is a growing company focused on creating a seamless banking experience for entrepreneurs.
Lead, mentor, and develop a team responsible for delivering 3(16) fiduciary services to retirement plan clients.
Ensure exceptional client service by overseeing relationships, resolving escalated issues, and maintaining high service standards.
Drive operational efficiency by identifying opportunities to improve workflows, service delivery, and client satisfaction.
Strongpoint Partners is a tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement and HR solutions. Recognized as one of Inc. 5000's Fastest Growing Private Companies and certified as a Great Place to Work, it offers a coast-to-coast network of 19 leading firms.
Oversee end-to-end delivery of services and products across all client accounts, ensuring quality and timeliness.
Develop and maintain strategic client relationships, monitoring satisfaction and identifying growth opportunities.
Lead resource management and contribute to long-term delivery strategy, including learning and development programs.
Attivo Partners is a fast-growing finance and accounting consulting firm providing fractional CFO and accounting services to venture-backed startups. They maintain a remote-first, collaborative culture with a focus on mentorship and professional growth.